Shipping policy

8.         Shipping

8.1       All Products are to be delivered to the Customer’s Premises by Chill Bunny or its Personnel from one of Chill Bunny's Warehouses across Australia and New Zealand.  Delivery of the Products shall be deemed to have occurred:

            (a)        for Saunas or Cold Plunges (as the case may be): once the Product is delivered to the Customer’s Premises by Chill Bunny or its Personnel; or

            (b)        for Accessories: once the Accessories are delivered to the Customer by post, or otherwise collected from the pick-up point indicated by the relevant delivery service.

8.2       Chill Bunny endeavours to ship all in-stock Accessories to the Customer within two (2) Business Days.

8.3       Once your Order is received at a Chill Bunny Warehouse, you will be notified via email. We will also notify you and provide tracking information when your order is dispatched. In this regard, Customers acknowledge that the date of dispatch indicated on any initial correspondence from Chill Bunny confirming acceptance of an Order is an estimate only and is subject to change. Once Chill Bunny has received confirmation that your Product has been shipped to a Chill Bunny Warehouse, we will arrange an Appointment for our Personnel to install the Product on your Premises.

8.4       For the avoidance of doubt, the delivery and the Installation Services for your Cold Plunge or Sauna are included in the Purchase Price of your Order, as quoted by Chill Bunny. Although, Customers should be advised that shipping times may vary depending on:

            (a)        the provided delivery location (i.e. the location of the closest Warehouse to the Customer’s Premises); and

            (b)        the weight and size of the Product or Products ordered.

8.5       Chill Bunny warrants and represents that we will use our best endeavours to ensure that Products are shipped in a prompt and timely manner following placement of the Order. However, due to factors out of our control, we note that shipping may from time to time be delayed. Chill Bunny does not accept any liability for Loss or damage suffered as a result of any such delay, failure to ship the Products, or Consequential Loss or damage caused to the Products by any freight company or shipping service.