Shipping policy
Chill Bunny Shipping & Delivery Policy
Last updated: 6 November 2026
Chill Bunny Pty Ltd (ABN 83 672 288 005) ships from our warehouse and showroom in Sydney (197-215 Condamine St, Balgowlah NSW 2093). This policy explains where we deliver, what it costs and how long it takes. All prices are in Australian dollars (AUD) and include GST.
1. Shipping costs – Australia
| Order value | Delivery option | Cost |
|---|---|---|
| $1,000 and over | Metro delivery (within 100 km of an Australian capital city) | FREE |
| $1,000 and over | Regional delivery (more than 100 km from a capital city) | $790 flat rate |
| Under $1,000 | Standard shipping (Australia Post) | $25 flat rate |
| Under $1,000 | Express shipping (Australia Post) | $50 flat rate |
The shipping cost for your order is shown at checkout before you pay and is the final shipping price. Orders of $1,000 and over typically include saunas, ice baths, chillers and combos; orders under $1,000 typically include filters, cleaning products, parts and accessories.
2. Estimated delivery times – Australia
Delivery time = handling time (preparing and dispatching your order) + transit time. Times are in business days (Monday to Friday, excluding public holidays) and start from the day your order is confirmed.
| Product | Destination | Estimated total delivery time |
|---|---|---|
| Saunas, ice baths, chillers & combos (in stock) | Metro | 5–10 business days |
| Saunas, ice baths, chillers & combos (in stock) | Regional | 10–20 business days |
| Accessories – Standard | Australia-wide | Dispatched within 2 business days, then 2–7 business days in transit |
| Accessories – Express | Australia-wide | Dispatched within 2 business days, then 1–3 business days in transit |
Saunas, ice baths and chillers are delivered by Chill Bunny or our delivery partners. We will contact you after you order to book a delivery date and time. If a product is on pre-order or not in stock, the estimated delivery date will be shown on the product page or confirmed with you before you pay.
3. International shipping
| Delivery option | Cost | Estimated delivery time |
|---|---|---|
| International Standard | $50 flat rate | Dispatched within 2 business days, then 7–20 business days in transit |
| International Express | $100 flat rate | Dispatched within 2 business days, then 3–8 business days in transit |
International flat rates apply to accessories. For saunas, ice baths and chillers outside Australia, please contact us for a freight quote before ordering. Import duties and taxes are not included and are payable by the customer on arrival. If an international parcel is refused because duties or taxes are unpaid, the refund will exclude the original shipping cost and the cost of returning the goods.
4. Delivery of large items
- Access: Please make sure there is clear, safe access to the delivery location (gates, stairs, paths and doorways). Tell us about any access issues when you order. Extra charges may apply if special equipment (such as a crane) is needed or if delivery cannot be completed because of access.
- Someone must be present: An adult must be at the address at the booked time. Missed or rescheduled deliveries may incur a re-delivery fee.
- Installation: Professional installation is available as an optional add-on at checkout or on request. Electrical work for hard-wired products must be completed by a licensed electrician.
5. Order tracking
You will receive an email confirming your order. Accessory orders receive a tracking link once dispatched. For saunas, ice baths and chillers, our team will contact you to confirm your delivery booking.
6. Delivery address changes and PO Boxes
You can change your delivery address at any time before your order is dispatched by contacting us. We can deliver accessories to PO Boxes and parcel lockers via Australia Post. Saunas, ice baths and chillers must be delivered to a street address.
7. Damaged, delayed or lost deliveries
Please check your order on arrival. If anything is damaged, note it with the driver if possible and contact us within 14 days of delivery with your order number and photos. If your delivery is later than the estimate above, contact us and we will investigate. Lost or damaged parcels will be repaired, replaced or refunded once the carrier investigation is complete.
8. Returns and refunds
Returns, refunds, cancellations and warranty claims are covered by our Refund Policy. Nothing in this policy limits your rights under the Australian Consumer Law.
9. Contact us
- Email: hello@chillbunny.com
- Phone: 0400 767 493
- Showroom: 197-215 Condamine St, Balgowlah NSW 2093